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Lowestoft Online > Community > General Community > The I.T. Suite > Topic: Plus Net
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JollyJapes
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Re: Plus Net « Reply #10 Posted: 16 January 2012 at 01:33 PM »
The 3rd link provided, shows good and bad sides to the business.  Also take note of the actual customer comment at the bottom, showing hassles experienced when moving house.  As the review mentions, a good service for the light user, but not best option if wanting to download much.  Of course, this review is 5 months old so much may have changed. 

I am waiting till I move house before changing from BT, and am considering all options.  Plus Net is one I am considering, although I am also thinking of Orange as I had no issues when I was with them several years ago.  My problem with BT is simply the cost, which is very high and getting higher it seems every month. 
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JustStu
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Re: Plus Net « Reply #11 Posted: 16 January 2012 at 07:44 PM »
Quote from: JollyJapes on 16 January 2012 at 01:33 PM
As the review mentions, a good service for the light user, but not best option if wanting to download much. 
£11.49 a month for a 60Gb download limit? (plus unlimited downloads between midnight and 8am)
Doesn't sound like just good for a light user at all.
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I told my girlfriend I had a job in a bowling alley. She said 'Tenpin?' I said, 'No, permanent.'
Trigger
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Re: Plus Net « Reply #12 Posted: 16 January 2012 at 07:48 PM »
JJ: The “User comment” printed is, IMO, wrongly titled - it should be “This article doesn’t reflect this user’s experience”. He is speaking of his experience - not of everyone’s.  All ISPs have their satisfied customers and dissatisfied ones and, of course, those not pleased with some aspect of the service tend to shout the loudest.  The satisfied customers tend to be the “silent majority”.
 
Obviously, selecting “the best” ISP can be a bit of a nightmare - but, generally speaking, weighing up the “pros and cons” - is the way to make your decision.  I come under the heading of a “light user” - I certainly don’t need the high speeds that it can achieve -  2 or 3 Mbs is all I need.  I would imagine that it would be completely opposite for you.

You mentioned that “The one thing that has put me off switching to them is the issues regarding the time it takes a fault to be fixed, a month or more” and “to have to wait several weeks for an engineer visit would simply not be acceptable as far as I am concerned.” (Me neither!) But, surely, the engineers are from BT Openreach and not Plusnet? 
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Pauly Knub
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Re: Plus Net « Reply #13 Posted: 16 January 2012 at 08:40 PM »
Trigger...

Yes...Openreach engineers deal with the line problems...

I'll stay with BT...Expensive..but i been with them since way, way back..Decades in fact..

I'm stuck in my ways...

Smiley

Paul
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Trigger
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Re: Plus Net « Reply #14 Posted: 16 January 2012 at 09:24 PM »
Quote from: Pauly Knub on 16 January 2012 at 08:40 PM

I'll stay with BT...Expensive..but i been with them since way, way back..Decades in fact..

I'm stuck in my ways...

Smiley

Paul

Yes, I had noticed! .  Obviously, for anyone - as long as you're pleased with the service you're getting from a company - that's all that matters.
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Trigger
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Re: Plus Net « Reply #15 Posted: 19 January 2012 at 07:14 PM »
And Plusnet’s recent Awards include:

Which? Recommended Provider - Broadband Services 2011

2011 Broadband Choices Customer Satisfaction Awards

http://www.plus.net/residential/awards.shtml
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JollyJapes
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Re: Plus Net « Reply #16 Posted: 19 January 2012 at 07:21 PM »
I agree, out of 'all' broadband providers, Plusnet appears to be one of the better ones.  But that doesnt say much, when they all appear to let you down at some point! 

The point I was trying to make (not very well!) was that if you go with someone 'not' BT, then they have to liase with Openreach to get engineers out.  And although they deny it, BT Openreach have been investigated many times for prioritising BT Broadband customers over others, meaning that PlusNet customers would have to wait longer for an engineer than BT Broadband customers. 
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Trigger
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Re: Plus Net « Reply #17 Posted: 19 January 2012 at 07:34 PM »
Quote from: JollyJapes on 19 January 2012 at 07:21 PM
I agree, out of 'all' broadband providers, Plusnet appears to be one of the better ones.  But that doesnt say much, when they all appear to let you down at some point! 


Well, as we all know - nobody's perfect.  And, I can't imagine you will ever find an ISP who won't let you down at some point - no matter how much you search.  As long as you're getting good service overall - one should be a Happy Bunny (I'm getting in an early Easter message!)
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frankiesays
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Re: Plus Net « Reply #18 Posted: 19 January 2012 at 09:25 PM »
Didn't somebody say earlier that Plusnet was owned by BT? If so surely Plusnet customers with faults on their lines would be well up the priority list?
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Pauly Knub
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Re: Plus Net « Reply #19 Posted: 20 January 2012 at 04:32 AM »
Talking to a BT engineer today...

Fibre to the cabinet is already being installed...in Beccles and Carlton Colville..

The fibre infrastructure at the Lowestoft exchange is being installed...and practically finished..

One thing the engineer did say tho' was that '..each Fibre cabinet is like it's own exchange' and will make his job far, far 'easier'...

Plus...If you got a telegraph pole connection...It's better...

It's the 30/40yr old underground cables on the estates that are a pain in the butt for them..
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