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Lowestoft Online > Community > General Community > The I.T. Suite > Topic: Plus Net
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Meryl
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Plus Net « Posted: 14 January 2012 at 08:14 PM »
I believe that Trigger is with Plus net. Has anyone got any views on it. It looks good when I googled it.
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Trigger
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Re: Plus Net « Reply #1 Posted: 14 January 2012 at 10:17 PM »
I’ve been with them just over 3 years now and very satisfied.  They have an offer on at the moment of B/B @ £3.24 per month for 12 months i.e. half-price for a year.  I like the fact that their Support centre is in the UK (Sheffield) and calls are free.  I’ve made very few help calls to them. 
I also have my phone through them - the only “problem” I’ve had was loss of phone connection for about 5 hours - but suspect that was down to BT/local exchange.

So - a happy bunny.

PS You could give their Residential Sales office a call (open at weekend!);  especially if there are any questions you may have -e.g. likely B/B speed - but remember that your speed is governed by a number of factors - such as distance from exchange. I’m fortunate that I’m only a few streets away - but my speed about an hour ago was 1.2Mb/s!
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Meryl
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Re: Plus Net « Reply #2 Posted: 15 January 2012 at 07:38 AM »
Thank you John.  That one seems to be the best of them all.
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snowdrop
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Re: Plus Net « Reply #3 Posted: 15 January 2012 at 12:30 PM »
that do seem best of all i going to have look into that
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JustStu
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Re: Plus Net « Reply #4 Posted: 15 January 2012 at 06:36 PM »
I've been with them for nearly 10 years and in that time I've had about 3 problems. Each time I've phoned them they've been really friendly and useful.
They also have been open to price negotiations on rental in the past. For example when they dropped the price of a package I was on for new customers. I phoned and got a discount to lower than their advertised price.

They also have some really good prices for their packages. Far better than BT's prices, who seem to think it's worth paying extra for the same service, just because they're BT.
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Meryl
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Re: Plus Net « Reply #5 Posted: 15 January 2012 at 10:13 PM »
I think that I read somewhere that they are a subsidiary of BT, is that correct?
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JollyJapes
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Re: Plus Net « Reply #6 Posted: 15 January 2012 at 10:22 PM »
Yes thats true. 

Links to confirmation of this, and more info.....
http://en.wikipedia.org/wiki/Plusnet
http://community.plus.net/blog/2007/01/24/bt-announce-sucessful-acquisition-of-plusnet-plc/
http://www.expertreviews.co.uk/software/1280152/plusnet-broadband
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Trigger
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Re: Plus Net « Reply #7 Posted: 16 January 2012 at 05:57 AM »
The first two paragraphs from the third link posted by JJ are interesting - especially the second one:

“PlusNet is owned by BT but it's run as an independent subsidiary. Its close relationship with BT may have something to do with its ability to offer aggressively low pricing on both standard and fibre broadband packages.

A certain distance from its parent company seems to be good for it, though – for the second year running, PlusNet has outperformed BT in our broadband satisfaction survey, particularly for technical support and overall customer satisfaction.”
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JollyJapes
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Re: Plus Net « Reply #8 Posted: 16 January 2012 at 12:59 PM »
Of course, there are always downsides to every upside.  The one thing that has put me off switching to them is the issues regarding the time it takes a fault to be fixed, a month or more.  All broadband companies try to make it the fault is on the side of the consumer (so I have found), but to have to wait several weeks for an engineer visit would simply not be acceptable as far as I am concerned.  Also, note that 'some' of their products are in fact more expensive than BT. 

I guess like most other services it is a matter of weighing up the issues with a potential fault in the future compared with the cost savings. 
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Meryl
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Re: Plus Net « Reply #9 Posted: 16 January 2012 at 01:26 PM »
Quote from: JollyJapes on 16 January 2012 at 12:59 PM
Of course, there are always downsides to every upside.  The one thing that has put me off switching to them is the issues regarding the time it takes a fault to be fixed, a month or more.  All broadband companies try to make it the fault is on the side of the consumer (so I have found), but to have to wait several weeks for an engineer visit would simply not be acceptable as far as I am concerned.  Also, note that 'some' of their products are in fact more expensive than BT. 

I guess like most other services it is a matter of weighing up the issues with a potential fault in the future compared with the cost savings. 
which "bits" are more expensive JJ?
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