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Lowestoft Online > Community > General Community > The I.T. Suite > Topic: Telephone problem
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East Point
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Telephone problem « Posted: 25 October 2011 at 12:20 PM »
Have any of you got problems with your telephone?  Mine has been dead since last night - awaiting BT to repair it. They say it is a problem between here and the exchange.  Broadband OK at the moment though. I'm in the Walmer Road area.
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nikkai
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Re: Telephone problem « Reply #1 Posted: 25 October 2011 at 12:28 PM »
had a small hiccup yesterday but all is fine now
BT did say they were working on the lines and the exchange I use and they were trying to get services back as soon as they could.
Internet is slightly slow today but all is working

Oops forgot to say I'm in CC
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East Point
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Re: Telephone problem « Reply #2 Posted: 25 October 2011 at 12:30 PM »
Thanks Nikkai - hope they sort it soon, don't like being without the landline phone.
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Scorpio
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Re: Telephone problem « Reply #3 Posted: 25 October 2011 at 12:31 PM »
I had something like that a few weeks back.  I checked all the wires & sockets for loose connections & didn't find any.  I then borrowed a neighbours working phone & plugged it into my socket to eliminate the possibility that it was my phone playing up.  I think BT charge you if they're called out & the problem is your own phone.  But with the neighbour's phone working OK at their house & not mine the problem had to be somewhere else.  I rang BT & the engineer they sent round found the problem straight away - it was a wire left unplugged in one of their green junction boxes on a nearby street corner.  
If you're still getting broadband that proves you're still connected OK to the exchange.  Have you checked your leads & junction boxes?  Have you tried plugging a different phone into your socket & seeing if the problem still remains?  Good luck getting it fixed soon.
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East Point
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Re: Telephone problem « Reply #4 Posted: 25 October 2011 at 12:34 PM »
Tried all those things Scorpio. BT tested our line and did say it was a fault at their end. There has been a lot of work going on round here by BT over the last 2 weeks, so could be due to that. Thanks though.
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They say the dog is man's best friend.  I don't believe it - how many of your friends would you neuter?
funkychick
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Re: Telephone problem « Reply #5 Posted: 25 October 2011 at 06:43 PM »
I saw two BT vans at the bottom end of Walmer Rd when I was down the other day  (Sunday i think it was)so guess they re workig on something still.
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East Point
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Re: Telephone problem « Reply #6 Posted: 26 October 2011 at 09:58 AM »
Quote from: funkychick on 25 October 2011 at 06:43 PM
I saw two BT vans at the bottom end of Walmer Rd when I was down the other day  (Sunday i think it was)so guess they re workig on something still.

Yes FC, they have been doing something there for about a week now.  I am still without the telephone.
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They say the dog is man's best friend.  I don't believe it - how many of your friends would you neuter?
funkychick
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Re: Telephone problem « Reply #7 Posted: 26 October 2011 at 04:45 PM »
ouch you know you can apply for compensation if you are off more than I think a day or maybe 48 hours
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East Point
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Re: Telephone problem « Reply #8 Posted: 26 October 2011 at 06:50 PM »
The phoneline was repaired this afternoon funkychick, so no more than one complete day without it.
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They say the dog is man's best friend.  I don't believe it - how many of your friends would you neuter?
funkychick
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Re: Telephone problem « Reply #9 Posted: 26 October 2011 at 07:18 PM »
Good glad you got it back and can feel back to normal
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