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Lowestoft Online > Community > General Community > The I.T. Suite > Topic: BT Home Hub
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East Point
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BT Home Hub « Posted: 29 September 2011 at 01:02 PM »
Why is it that for the past 2-3 days the Broadband light on my home hub keeps flashing orange. I have to wait for it to turn blue again before I can continue?
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They say the dog is man's best friend.  I don't believe it - how many of your friends would you neuter?
snowdrop
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Re: BT Home Hub « Reply #1 Posted: 29 September 2011 at 02:31 PM »
i ask similar thing,mine keeps saying it disconected i have wait then reboot again it happing for about week or so now
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funkychick
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Re: BT Home Hub « Reply #2 Posted: 29 September 2011 at 02:38 PM »
Mine BT homehubs fine why dont you ring them they are very good at working out probems and there is obviously a problem with the connection if it is going off from the blue light, the orange is when it is searching to find the connection
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Boatbuilder
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Re: BT Home Hub « Reply #3 Posted: 29 September 2011 at 02:40 PM »
Suggest you contact BT as there may be a problem at the exchange.
Have you checked the BT status online?
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An Oyster 575
snowdrop
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Re: BT Home Hub « Reply #4 Posted: 29 September 2011 at 02:42 PM »
premia line...i give it a go someone must have an idea that dont come from india
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funkychick
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Re: BT Home Hub « Reply #5 Posted: 29 September 2011 at 02:45 PM »
Snowdrop dont be so judgemental the last time I had help they spoke English better than us and were very patient and helpful and rang back to see if all was ok
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East Point
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Re: BT Home Hub « Reply #6 Posted: 29 September 2011 at 04:04 PM »
Thanks everyone.  No, haven't checked the BT status, but if and when it happens again, then I will.  Perhaps phone BT too.  Cheers. Smiley
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They say the dog is man's best friend.  I don't believe it - how many of your friends would you neuter?
morty1753
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Re: BT Home Hub « Reply #7 Posted: 30 September 2011 at 08:20 AM »
Service status line is 0800 169 0199

In the manual they say that if your light continues to flash there may be a fault or interferance on your line. Please call on 0800 111 4567 (please make sure you are at your computer and it is turned on when you call)

SD - You will notice that neither of these is a premium call, they are both free-phone numbers.
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"I" before "E" except after "C"..... That's weird
East Point
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Re: BT Home Hub « Reply #8 Posted: 30 September 2011 at 10:44 AM »
Thanks for those phone numbers Morty.  Touch wood, but since I posted this query, it hasn't happened again.
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They say the dog is man's best friend.  I don't believe it - how many of your friends would you neuter?
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